Privacy Policy

The Crystiq Co. (a venture of Psyneo Insights LLP)

Psyneo Insights LLP (“Company”, “we”, “our”, “us”), including its venture The Crystiq Co., operates the website www.thecrystiq.com (“Website”). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our Website or services. By visiting our Website, you consent to the practices described in this Policy.

SECTION 1 – UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page, and continued use of the Website after such changes constitutes your acceptance of the revised Policy.

SECTION 2 – INFORMATION WE COLLECT

2.1 Personal Information

We may collect:

Full name, billing & shipping address, phone number, email address
Login/account details, order history, and purchase preferences
Information you voluntarily provide through reviews, surveys, or communications

2.2 Payment Information

We do not collect or store sensitive financial data such as credit/debit card numbers, CVV codes, or UPI PINs. Payments are processed securely by third-party payment gateways, and such information remains subject to their privacy and security practices.

2.3 Device & Technical Information (“Device Information”)

Collected automatically through cookies, log files, and analytics tools, including:

IP address, browser type, operating system, and time zone
Browsing patterns, referral sources, and search terms
Session activity and interactions with our Website

2.4 Behavioural & Optional Information

Your activity on the Website (e.g., browsing, wishlists, purchases)
Marketing preferences and optional survey data

SECTION 3 – USE OF INFORMATION

We use the information collected to:

Process and fulfil orders, including shipping, invoicing, and support
Improve Website functionality, personalization, and security
Communicate order updates, offers, and product information
Detect, prevent, and investigate fraud or misuse
Comply with legal and regulatory obligations
Deliver targeted marketing (with the option to opt out at any time)

SECTION 4 – COOKIES & TRACKING TECHNOLOGIES

Our Website uses cookies, pixels, and log files to:

Enable secure login and smooth checkout
Analyse traffic and improve user experience
Deliver personalised advertising and promotions
Most cookies are session-based and expire after your visit. You can disable cookies through your browser, but this may affect certain Website features.

SECTION 5 – SHARING OF INFORMATION

We may share your information only as follows:

Affiliates & Partners: With entities owned/operated by Psyneo Insights LLP.
Service Providers: With payment processors, logistics partners, and analytics providers who assist in fulfilling services.
Legal Compliance: When required to respond to legal obligations, government requests, subpoenas, or to protect rights and safety.
Business Transfers: In case of merger, acquisition, or restructuring, customer data may be transferred to the new entity under the same protections.
We do not sell or rent personal data to third parties for marketing purposes.

SECTION 6 – DATA RETENTION

We retain customer information for as long as necessary to:

Fulfil transactions and provide customer support
Comply with tax, accounting, and legal obligations
Enforce agreements and resolve disputes
You may request deletion of your data, subject to compliance with applicable laws.

SECTION 7 – SECURITY MEASURES

We use industry-standard administrative, technical, and physical safeguards, including:

Encrypted data transmission (SSL/HTTPS)
Firewalls and malware protection
Restricted access to authorised personnel only
Vendor audits and non-disclosure agreements
While we take every precaution, no online transmission is fully secure. Customers are encouraged to use secure devices, strong passwords, and updated software.

SECTION 8 – YOUR RIGHTS

8.1 Rights under Indian Law

Indian customers may:

Request access to or correction of personal information
Opt out of promotional communications
Request deletion of data, subject to legal obligations

8.2 Rights for International Customers (GDPR, CCPA & Others)

If you are located in the European Union, United Kingdom, California (USA), or other jurisdictions with data protection laws, you may have the following rights:

Right to access, update, or delete your personal data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to opt out of sale/sharing of data (for California residents)
Right to lodge a complaint with your local data protection authority

Your data may be transferred and stored outside your country, including in India and other jurisdictions where our service providers operate. By using our services, you consent to such transfers, subject to appropriate safeguards.

SECTION 9 – THIRD-PARTY LINKS & ADVERTISING

Our Website may link to third-party websites or include third-party advertising (e.g., Google Analytics, Facebook Pixel). We are not responsible for their privacy practices.

You may opt out of interest-based advertising via:

SECTION 10 – CHILDREN’S PRIVACY

Our Website is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If inadvertently collected, it will be deleted promptly.

SECTION 11 – JURISDICTION & GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of India.
In case of disputes, only the Courts located in Mohali (SAS Nagar), Punjab, India, shall have exclusive jurisdiction. No other courts within the Republic of India, including those of the Union Territory of Jammu & Kashmir, shall have jurisdiction.

SECTION 12 – CONTACT INFORMATION

For questions, concerns, or requests relating to your data or this Privacy Policy, please connect with our Privacy Compliance Team: contact@psyneoinsights.com